Campus Operations and Facilities (revised 7.24.20)

This page describes actions being taken by the Operations & Facilities Management Department during the coronavirus (COVID-19) pandemic. The Operations & Facilities Management Department continues to staff all essential services.

This site is updated regularly as information becomes available. If you have any general questions, please contact Lauren Hurt (

Campus entry screening

To access the campus, everyone must first pass through one of the screening stations. To expedite the screening process, remember to use the online screening tool before reporting to work. For those who arrive when stations are not open, screening will take place in their work area.

The full list of screening locations can be found at and click Campus Operations.

Access control

Protective Services (314-362-4357) is available 24/7 to assist with any access issues. Any requests for exceptions/modifications to selected entrances should be directed to as soon as possible for consideration.

If you have issues with your current badge, please contact access control at or if you need a replacement, please contact your supervisor or department administrator to order a replacement badge as soon as possible. Identification badges can be picked up from the Facilities Integrated Service Center desk between 7am-7pm Mon-Fri.

Campus security

Employees must wear their WUSM ID Badge on their outermost garment at all times. Protective Services remains fully staffed seven days a week across three shifts and continues to support all campus access, response, and security needs.

Protective Services also asks for extra vigilance during this time. Please remember to pay attention to your surroundings at all times and report all suspicious persons or activity to 314-362-4357 immediately.

Campus signage

As the School of Medicine slowly begins to re-activate, signage has been developed for common areas and department spaces throughout campus. The Operations & Facilities Management Department (OFMD) is hanging signage in public areas including public restrooms, check-in stations and elevators. See the signage spreadsheet for all signage and locations.

All the printable signs for departmental, research and non-clinic spaces can be found in the COVID Signs Box folder. For clinical areas, the signage for FPP/Clinics can be found on their website.

Updated Elevator Signage
Existing elevator signage is currently being updated, and new signs are expected to be posted by August 3. The updated signage will include updated guidelines regarding cleaning and the maximum occupancy of the elevators with graphics that will help support distancing within these spaces.

If you have any questions about signage, please contact Kelsy Haddock or Hannah Jefferies.


Update – Temporary discounted parking

As a reminder, free open lot parking expired on May 1, 2020. Open lot parking is now restricted to permit holders and non-permit holders will receive tickets if parked on a lot without a hang tag.

For the convenience of our employees, we will maintain the WUSM employee non-permit holder daily rate in the Clayton Taylor Garage at $4/day until June 30, 2021. As a result of this rate, reduction discounted validation tickets are no longer needed, and a pre-loaded debit card will need to be utilized.

Beginning Monday, August 3rd we will no longer provide the discount by validation tickets. Parkers must visit the Clayton Taylor Garage Attendant’s Booth to register and pre-load a WUSM Debit Card. The booth is open from 8am-6pm, M-F. In order to maintain a timely exit process, we kindly ask that you visit the pedestrian door of the booth on foot prior to exiting the garage. The debit card will honor the $4/day rate in the Clayton Taylor Garage. Parkers will continue to pull a ticket to enter the garage at use the WUSM Debit Card as payment to exit.

All debit cards issued prior to July 22, 2020 will need to be replaced at the Clayton Taylor Garage Attendant’s Booth, as the old WUSM Debit Cards will not honor the $4/day rate.

Contractors and visitors may park in the Clayton Taylor Garage for $15 per day.

If you are returning to campus and are interested in re-instating your parking permit, please contact the WUSM Transportation and Parking Office at

Also, to help adhere to social distancing guidelines, we have directed campus shuttle buses to carry a maximum of 10 people. Managers are asked to take this into consideration so that employees are not penalized for being late because of this transportation limitation.

Second/third shift and weekend parking

As a reminder, if you are currently working second shift, third shift, weekends and/or holidays, you may park in the Clayton/Taylor Garage for free between 2pm and 6am (weekends and holidays all day). Please use your badge to swipe in and out of the garage (no special access is required).

Are you a Metro rider?

Please visit the Metro website for more route and safety information.

We’re In This Together

Metro is keeping a close eye on COVID-19 developments and is communicating with local, regional, and state health officials. However, they also need your help to prevent the spread of the coronavirus and keep everyone safe – it is a team effort.

Here are some actions you can take to slow the spread of coronavirus:

  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Cover sneezes and coughs.
  • Avoid touching your face after being in public places.
  • Distance yourself from other riders as needed. It’s not rude to get up and move if you need to.

For the most up-to-date information about coronavirus, visit the Centers for Disease Control and Prevention’s website.

For staff who have been furloughed or laid off, please view the Furlough and Layoff Parking Process.

WUSM auxiliary services – updated hours and services

Seating Areas to reopen on the Medical Campus
We are pleased to announce additional seating areas to reopen on August 3rd in the following locations:

  • Shell Café seating area only (café opening date is TBD)
  • FLTC Kaldi’s Café seating area only (café opening date is TBD))
  • FLTC Hearth – 2nd Floor

The following protocols will be in place:

  • Tables will be spaced 6′ apart with one chair per table (please do not move chairs around).
  • Self-cleaning sanitizing stations and signage will be placed in each dining area for individuals to wipe down tables before and after use. Individual responsibility is expected to maintain cleanliness.
  • Hand sanitizer will be available in each of these designated areas.
  • COVID-19 protocol signage will be in place for masking, social distancing and handwashing.
  • OFMD COVID Building Coordinator will be monitoring these spaces for compliance and cleaning protocols.
  • All high touch areas will be cleaned at least every two hours.


Kaldi’s MCC

  • Revised hours: 5:30am – 5:00pm, M-F (Effective 7/27/2020)
  • Guests are encouraged to order and pay online to avoid wait times and congregating.
  • Full Menu available. Take out is available and encourage – please order ahead!

Follett Campus Store

  • Reduced hours, 10:00am – 2:00pm, M-F
  • No more than 10 customers in the store at a time.
  • Universal masking required.
  • Directional and distancing signage will be in place in the store.
  • Employees will be required to go through a screening before beginning work each day.
  • Hand sanitizer will be available at the counter for employees and patrons.
  • All high touch areas will be cleaned at least every two hours.
  • Their website if available for online shopping.


  • Open: 9:00am – 6:00pm, M-F

ALL other dining locations and the FedEx MCC will remain closed indefinitely.

Reminder – Campus Security & Campus Safety


To ensure the safety of all of our campus community members and neighbors, please remember universal masking is required on campus. we ask that you continue to maintain social distancing (6-feet from others), wash your hands frequently, and avoid touching your face. Please stay home if you are sick.


For your safety and the safety of others, please do not prop open doors on campus. The safety and security of our internal spaces is a team effort. When adhered to judiciously, the result is a range of protections for our people and property. Keeping lab doors secure at all times ranks near the top of the list of best practices. The benefits are many:

  • To ensure the proper pressurization of laboratory spaces and the safety of the research community.
  • Containment of fire, smoke or other potentially dangerous vapors
  • Prevention of unauthorized access by people who may not have the appropriate training to safely enter
  • Preservation of the integrity of crucial research
  • Reduction in the opportunity for theft or other crimes

Everyone has a stake and everyone can play a role. Please don’t prop, shim or in any way attempt to defeat the mechanisms of your doors. If you are having a problem securing a space, contact Protective Services at 314-362-4357.

Other campus changes

To ensure your safety during the pandemic, OFMD has shut down all drinking fountains across campus. We apologize for any inconvenience and thank you for your continued understanding.

Cleaning and mitigation

Daily cleaning

Custodial Services staff have increased disinfection protocols to include more frequent disinfection of touch points such as elevator buttons, door handles (interior/exterior), hand rails, light switches, etc. throughout the medical campus. Custodial has also increased its focus on replenishing OFMD supplied hand sanitizer dispensers located in most elevator lobbies and entry of facilities. Our current service levels can be found on the OFMD website.

Emergency Cleaning

All COVID-19 area disinfections are being contracted through Woodard Cleaning & Restoration. Woodard will assign a project manager to assess the area to determine the resources needed for cleaning and disinfection. Woodard will use their nVIRO Shield electrostatic machines to disinfect up to 5,000sqft per hour with a coronavirus kill time of 4 minutes. From the time of notification to complete disinfection of the area is currently 12 hours. Turnaround time may vary based on demand and the size of the area that needs to be sanitized. Please view the Custodial Services COVID-positive cleaning process.

Request and Communication

Any customer to facilities management positive COVID-19 disinfection request is immediately communicated to Emergency Management, the Assistant VC of Facilities, Senior Director of Facilities, and OFMD leadership. Emergency Management will confirm the case with Occupational Health and disseminate communication to relevant parties.

In instances that Occupational Health receives a positive COVID-19 test result of a WUSM faculty or staff member, Occupational Health will notify Emergency Management who will then communicate to relevant parties and contact custodial leadership to initiate disinfection procedures.

For more information, please contact Mario Turner, Director of Custodial Services, at

Mail & Receiving services

Below are the hours and contact information for mail & receiving services.

Central Mail @ 4522 McKinley
Phone: 314-362-1091
Hours: 8:00 am – 5:00 pm

Please bring your mailbox key and retrieve your mail from your box out front.  If you need to access anything from the inside, please wait at the door and receive service across the Dutch door.

Central Receiving @ 4523 Clayton
Phone: 314-362-3093
Hours: 8:00 am – 5:00 pm

BJIOH Receiving @ 425 South Euclid
Phone: 314-747-0488
Hours: 8:00 am – 5:00 pm

Forest Park Receiving @ 4444
Phone: 314-286-2996
Hours: 8:00 am – 3:00 pm (closed 12 noon to 1 pm)

If you currently receive your mail and packages with a direct delivery, that service will continue. For all of our receiving docks, please wait outside the area and someone will come to the door with your packages or provide you further instructions as needed. We are currently not requiring signatures for packages, but will note the name, department, and time when items are received or delivered directly.

If there are changes in your department office hours or mail and package service needs as it relates to deliveries or collections, please email us at and .

Campus construction on campus

At this time, limited construction projects managed by the School of Medicine have continued forward. Physical Planning & Capital Projects continues to support and manage these activities, and have worked to develop COVID-19 safety plans with BJC, our contractor and consulting partners. The plans are in place and actively managed by our Project Management Team. All contractors working on campus have submitted COVID-19 screening and response plans and have approved plans in place, which allows them to continue to work on campus.

Contractors have also moved to universal masking as part of their approved plans, and masking is required within their work areas when they cannot maintain social distancing, and in all indoor public areas and customer spaces

Due to the heightened clinical, security, and facilities response demand, the campus is not accepting any new non-emergent construction projects at this time. Planning requests that can be supported remotely may still be submitted through the project and planning request form.

Departments should also not be completing any new projects on their own at this time. The Department Managed Repair & Renewal Projects Under $15,000 Guidelines are suspended until further notice. If you have an emergency project that involves a repair or construction, an exception request should contact Melissa Rockwell-Hopkins at for review and consideration with Medical School Leadership.

We will continue to work closely to monitor and support active projects consistent with appropriate limitations, and at this time, all active construction projects will continue.  For questions related to projects in your area, please contact John Brauer, Director of Capital Projects, at or Melissa Rockwell-Hopkins at

Campus services

Facilities staffing – essential campus services continue in support of clinical and remaining research and campus activities.

The Operations and Facilities Management Department (OFMD) continues to staff all essential services with our personnel, including Power Plant, Facilities Engineering Technicians, Custodial, Critical Facilities and Technology Team, Building Automation, Facilities Integrated Service Center, Security, Emergency Planning, and Joint Security Center Personnel.

OFMD Senior Leadership is also on-site and working full time to meet the campus needs. Planners and Project Managers with active construction projects continue to coordinate projects and activities and are working offsite when they are not directly supervising on-site construction activities. All teleworking employees remain on call and working full time, even when remote providing critical services to departments as applicable to their work areas and responsibilities.

If you have any non-traditional service needs during this time, please contact the Facilities integrated Service Center at 314-362-3100.

Shared spaces access

There should be minimal meetings requiring Shared Spaces. Where essential, and in keeping with the required physical separation, Shared Spaces can be available for bookings, never exceeding 10 people no matter the room capacity, through the ManageSpace reservation system.

•    Olin Gym is currently closed.
•    818 Fitness is currently closed.
•    EPNEC building is currently closed.

Please note

The Operations & Facilities Management Department encourages all staff, faculty, students, vendors, contractors and visitors to follow the guidelines set forth by the School of Medicine.