OFMD Mission
Excellence Through Action: Supporting People, Places, and Purpose
The Operations & Facilities Management Department (OFMD) at WashU Medicine advances excellence by directly supporting healthcare, research, and education through responsible stewardship of our campus spaces and services. We deliver mission-aligned, high-performance facilities operations by investing in a stable, skilled, inclusive in-house workforce. Our team-based service model prioritizes equity, operational integrity, sustainability, and responsiveness, ensuring safe, functional, and forward-looking environments that meet the complex demands of a world-class academic medical center.
OFMD Vision
To Set the Standard for Operational Excellence in Academic Medicine
Our vision is to be a national leader in integrated operations and facilities management, recognized for empowering people, advancing health, and strengthening communities through reliable, sustainable, and mission-driven service delivery. By prioritizing direct employment for core services, we promote workforce stability, foster institutional knowledge, and reinforce our commitment to ethical leadership, inclusive opportunity, and long-term institutional value.
OFMD Organizational Core Values
PRIDE+: Professionalism, Respect, Integrity, Dedication, Excellence, Mutual Support & Accountability
Principals & Practices – How Do We Apply Our Values Each Day?
We act with professionalism at all times by being approachable, supportive, and accountable. We take responsibility for the quality and completion of our work, accept personal responsibility for our actions and strive to solve problems.
We show respect for others and ourselves by showing compassion and empathy, respecting each experience for what it is (practicing civility at all times), and not judging or promoting gossip.
We act with integrity by being honest, trustworthy, and doing the right thing. In addition, we serve our campus and the surrounding community with dedication by acting as stewards of the environment.
We work with the goal of excellence in mind – we will develop a unified facilities and safety services organization that is customer-service focused and strives to become the benchmark that all other medical schools will want to model.
We act with the goal of mutual support to ensure success for everyone involved while holding ourselves accountable for the work we do each day ensuring collective success and high standards.
Programs, processes, goals, training, and performance evaluations connect to our mission and core values.
When we, as leaders, engage our employees as authentic leaders, we positively influence our team morale and productivity, including work outcomes and business productivity.