Our Mission
Excellence Through Action: Supporting People, Places, and Purpose
Enterprise Physical Operations at WashU Medicine advances WashU’s missions of clinical care, research, and education by planning, building, operating, and stewarding safe, resilient, and high-performing environments.
Through integrated planning, project and program delivery, and operational excellence,
we align people, place, and resources to deliver consistent, accountable, and mission-
driven outcomes across one unified enterprise.
In doing so, we foster a workplace culture where employees feel valued, respected, and
empowered. Through professionalism, collaboration, and shared responsibility, we
strengthen our people and our performance.
Our Vision
To Set the Standard for Operational Excellence in Academic Medicine
EPO-Medicine’s vision is to be a national leader in integrated operations and facilities management, recognized for empowering people, advancing health, and strengthening communities through reliable, sustainable, and mission-driven service delivery.
Through a unified, data-driven, and enterprise approach to planning, prioritization, and delivery, we strengthen performance, reduce risk, and enable long-term institutional success.
We are equally committed to fostering a workplace where employees feel valued, respected, and empowered, prioritizing workforce stability, promoting direct employment for core services, and building institutional knowledge that reinforces ethical leadership, opportunity, and enduring value.
Our Organizational Core Values
PRIDE+: Professionalism, Respect, Integrity, Dedication, Excellence, Mutual Support, & Accountability
We act with professionalism at all times by being approachable, supportive, and accountable. We take responsibility for the quality and completion of our work, accept personal responsibility for our actions, and strive to solve problems.
We show respect for others and ourselves by showing compassion and empathy, respecting each experience for what it is (practicing civility at all times), and not judging or promoting gossip.
We act with integrity by being honest, trustworthy, and doing the right thing. In addition, we serve our campus and the surrounding community with dedication by acting as stewards of the environment.
We work with the goal of excellence in mind – we will develop a unified facilities and safety services organization that is customer-service focused and strives to become the benchmark that all other medical schools will want to model.
We act with the goal of mutual support to ensure success for everyone involved while holding ourselves accountable for the work we do each day ensuring collective success and high standards.
Programs, processes, goals, training, and performance evaluations connect to our mission and core values.
When we, as leaders, engage our employees as authentic leaders, we positively influence our team morale and productivity, including work outcomes and business productivity.