The Operations and Facilities Management Department (OFMD) at WashU Medicine continues to set national trends in operational leadership for their continued commitment to employees, customers, and the stewardship of place.

The purpose of the Learning and Development Plan is to provide high-quality opportunities that support the growth of employees and the leadership team. Additionally, each service area will offer specialized training tailored to its specific needs to complement this plan.
Educating the mind without educating the heart is no education at all.
Aristotle
Leadership Development Trainings

Leading a Culture of Action Training Program
This Program aims to help leaders intentionally shape the climate and culture of their teams through consistent, people-centered action.

Emerging Leaders Training Program
This Program aims to invest in the next generation of department leaders. We strive to create a continuous learning environment that encourages growth and provides staff with the skills needed for their current and future roles.

Supervisor Training Program
This Program aims to empower supervisors with practical leadership skills and strategies for effectively managing and developing their teams. It focuses on key areas that enhance supervisors’ abilities to lead confidently, foster a positive work environment, and drive organizational success.
Technical Trainings
Technical training sessions, facilitated year-round by members of the OFMD team, are specifically designed to support various departmental roles within our organization. Each course is meticulously developed using real-world examples from team members, offering practical strategies to enhance workplace efficiency. These training sessions aim to build essential skills that contribute to professional growth and success within our organization.
Click on the images below to learn more and/or register for these training sessions.
Micro-Learning Lessons
Micro-Learning Sessions are designed to provide all OFMD team members with professional growth and networking opportunities. Through engaging and focused training, participants will develop new skills while building connections across the department. The primary goal of these sessions is to equip staff with the skills needed to grow in areas of personal and professional interest. Combined with collaborative discussions among team members, these sessions will foster a well-rounded approach to professional development and enhance overall effectiveness.
Inspired by “The Diary of a CEO” Podcast Featuring Jefferson Fischer
This 3-part micro-learning training series is designed to strengthen our department’s communication, emotional intelligence, and professional presence. Drawing from practical insights shared in The Diary of a CEO podcast, each one-hour session is built around actionable strategies for navigating conversations with greater clarity, confidence, and control — even in difficult or high-stress situations.
Click an image below for information or to register through Workday Learning.

OFMD Onboarding
The New Hire Experience (NHE) serves as our formal introduction to the department and is structured as a three-part series held monthly. This program provides an overview of the Office of Facilities Management and Development (OFMD) and offers opportunities for networking and connecting with fellow new staff members as we collectively learn and adapt to our new roles. The sessions can be completed in any sequence, and you will have successfully completed the New Hire Experience upon finishing all three parts. The descriptions of the three parts are detailed below.
HR – Manager 101 Classes
Manager 101 consists of a series of classes designed for WashU community members who manage or supervise employees. These live, instructor-led virtual sessions cover topics relevant to creating a positive work environment, reviewing University policies, and discussing processes critical for managing a successful team. All classes are conducted via Zoom. For questions regarding these courses, see the linked flyer or contact Employee Relations at employeerelations@wustl.edu.
This course offers a comprehensive review of time entry, time-off approvals, and the manager’s role in leave management.
In this session, we will explore the crucial role of positive employee relations in effective management. Cultivating positive relations fosters a culture of trust, respect, collaboration, and engagement, which can have lasting impacts on team performance. This training is designed to provide managers and supervisors with foundational strategies for creating and maintaining a positive work environment. Topics covered will include:
- The importance and development of effective managerial communication skills
- Setting clear expectations for team members
- Building and sustaining a positive workplace culture
- Approaching and managing difficult conversations
In this course, we will explore how to recognize signs of impairment among employees and provide guidance on the appropriate actions to take once impairment is identified. The session will offer an in-depth review of the University’s policies on drug and alcohol use, helping participants understand institutional guidelines and expectations. Additionally, we will examine the Reasonable Cause process in detail, emphasizing its role in employee management. Through a combination of insights and practical scenarios, you will gain the knowledge and tools needed to address impairment-related concerns in the workplace.
This training focuses on strategies to drive employee performance improvement. Participants will gain essential knowledge and tools needed to enhance team performance. The session also offers an opportunity to collaborate with other managers, share experiences, and discuss effective performance improvement techniques. Topics covered include:
- Understanding performance improvement principles
- Key tools for performance enhancement
- The importance of performance discussions and documentation
- Implementing corrective actions
Managing remote and hybrid employees presents unique challenges and opportunities. This training is designed to help managers understand these challenges and equip them with the tools necessary to address them effectively. Additionally, the session will cover key regulatory considerations that managers must be aware of when supervising employees working outside the state of Missouri.
The University is required to provide reasonable accommodations to qualified employees with disabilities, pregnancy-related conditions, or for religious reasons to enable them to perform the essential functions of their job. As a manager, understanding your role in these processes can be challenging. In this course, we will provide an overview of these policies, discuss their intersections, and outline your responsibilities as a manager. We will also address HR’s involvement in the process. Key topics include:
- Steps to take when an employee returns from leave
- The importance of understanding ADA regulations
- Identifying when an accommodation may be needed
- Whether time off from work can be considered an ADA request
- When and how to involve HR
In today’s dynamic job market, with diverse needs across the University, attracting and securing top talent can be a challenge. This training will explore effective recruiting strategies. Through examples, discussions, and interactive activities, participants will learn:
- Strategies for attracting and identifying strong candidates
- Techniques for maximizing the effectiveness of interviews and reference checks
- Approaches to securing an accepted offer by effectively selling the position
This training provides a deeper understanding of the University’s policies on discrimination, harassment, and abusive conduct. It also explores the relationship between unprofessional behavior and policy violations. Through examples, discussions, and interactive activities, participants will gain insight into:
- Definitions of discrimination, harassment, and abusive conduct
- Reporting procedures and resolution strategies for each type of complaint
- Distinguishing between conflict or tension and abusive conduct
- The importance of addressing unprofessional behavior before it escalates into a policy violation
“Paid Time – Policies and Regulations” is a comprehensive session designed to equip managers with essential knowledge to effectively manage paid time while ensuring compliance with federal, state, and University regulations. The session will cover best practices for managing employee time and pay in accordance with these regulatory requirements. By the end of the session, you will be empowered to make informed decisions, maintain compliance, and promote a fair and positive work environment.
Institute for Management Studies (IMS)
These monthly 60-minute IMS live virtual programs provide a quick dive into key topics that subject matter experts in their respective fields speak upon. Packed with actionable learning strategies, participants will experience an interactive virtual program with an IMS thought leader and receive post-session support through micro-learning lessons and a discussion board.
Click the lesson below to view and/or register for each course through Workday Learning. Only 100-150 seats available per session.
Visit the Institute for Management Studies (IMS) website for access to free webinars.
- January 15, 2026 – LEAD FROM WITHIN: A Core Values Blueprint for Purposeful Performance (IMS)
- February 5, 2026 – The Art of Perception: See What Matters (IMS)
- March 5, 2026 – The Coaching Habit: The Five Question Leaders (IMS)
- April 8, 2026 – How Will You Measure Your Life (IMS)
- May 5, 2026 – The Happy High Achiever: From Pressure to Power (IMS)
- June 2, 2026 – Accelerating Human Potential: When Your Past Gets in the Way of Your Future (IMS)
- July 2, 2026 – From Wellness to Thriving: A Blueprint for Ending Success (IMS)
University Trainings
HR’s Learning, Leadership, Organization Development, and Institute for Leadership Development (ILE) Teams provide programming and courses for staff professional development. Please explore current offerings to enhance your career and skillsets.
LinkedIn Learning
Complete LinkedIn Learning courses or learning paths to advance your skills for your current job and for your career growth goals.
Upon completion of a lesson or course, we recommend you take a few moments to reflect on your learning insights and make a learning action plan. Learn with others by inviting your team members, colleagues, or peers to form a small group or cohort to take selected courses together. When the group completes a lesson or course, host a ZOOM or Microsoft Teams post learning group discussion to share key learning insights and strategies for applying the learning going forward.
Human Resources and Washington University IT have partnered to provide all current faculty and staff at Washington University free access to LinkedIn Learning, an online learning resource with thousands of top-quality engaging courses offered in multiple languages.
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Service Now Training
A Class E Driver’s License is required for many job positions within OFMD. The following study tools and resources have been created to help you study to pass the E License Exam provided by the Missouri Department of Revenue.
- Study Tip Process and Guide
- Missouri Vehicle and Licensing Laws
- Digital Flashcard Set (Quizlet Study Tool)
- Digital Multiple-Choice Practice Quiz (Quizlet Study Tool)
- Digital Multiple-Choice Practice Test (Quizlet Study Tool)
- Paper Copy of Practice Test











