Effective Monday, September 14, Facilities, now known as Enterprise Physical Operations (EPO), will transition to using ServiceNow (servicedesk.washu.edu) to manage their work.
If you typically report issues or make requests via phone or email, you may continue to do so through our Customer Service Call Center. If you wish to submit your own issues or requests, you may do so through the ServiceNow self-service portal (servicedesk.washu.edu) (see below for more info about the portal).
Customers who report issues or make requests will receive emails from wustl@service-now.com, generated by ServiceNow. Please note that issues or requests will no longer be made through the Legacy ServiceNow (wusm.service-now.com) or Maximo.
ServiceNow Field Service Management (FSM) Module
| Quick Access: | More Services: | Delegate Option: | One Location: |
|---|---|---|---|
| Report facility issues faster with the Facility Support link. | Access event support, moving services, and minor renovations. | Assign someone to approve requests when you’re unavailable. | Manage facility issues and service requests in one place. |
Have questions? Email or call WashU IT at 314-933-3333. We appreciate your patience as we enhance our services.
Visit the Status Page for the current status & planned maintenance of WashU IT services.